Returns & Exchanges
At Decants R US, we strive for complete satisfaction with every fragrance discovery; however, due to the hygienic nature of our decanted products, we can only accept returns on unopened or defective items within 14 days of delivery.
Initiate Your Request
Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the unused item in its original protective vial and outer packaging to ensure the fragrance remains stable and leak-proof during transit.
Ship the Item
Affix the provided return label or use a tracked shipping service to send the package back to our quality control facility for inspection.
Refund Processing
Once our team verifies the condition of the return, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing